Refund Policy

Urban Skinn Return, Refund & Warranty Policy

1. Change of Mind – 30-Day Return Policy

We want you to love every Urban Skinn purchase.
If you change your mind, you may return any unopened, unused, and sealed product within 30 days of delivery for a full refund.

  • Items must be in original packaging, with all accessories, manuals, and free gifts intact.
  • Returns showing signs of use, damage, or tampering will not be accepted.
  • Delivery, shipping, or customs charges are non-refundable.
  • The customer is responsible for all return shipping costs.

To start a return, simply contact support@urbanskinn.com — our team will guide you through the process.

Refunds will be processed to the original payment method within 15 business days after product inspection.
If a gift or bundle item was included and not returned, its value will be deducted from the refund.

2. Results Guarantee – 60 Days

Certain Urban Skinn devices are backed by our 60-Day Results Guarantee, designed to ensure visible improvement and peace of mind.

This guarantee applies only to:

Urban Skinn® Lumo⁺: Premium Anti-Aging & Skin Tightening Handset

LED Eye Mask for Dark Circles & Wrinkles | Urban Skinn

Urban Skinn Dermalux Flex MD LED Light Therapy Device

LED Eye Massager

If, after consistent use for 60 days, you do not notice visible improvement, contact support@urbanskinn.com within the guarantee period with your order details and proof of regular use.

After review, our team may offer:

  • A free replacement, or
  • A refund to the original payment method (excluding shipping and handling).

All decisions made under the Results Guarantee are final and subject to review and inspection.
Returned products must be in good working condition, undamaged, and include all accessories.

3. Warranty Policy

Urban Skinn devices include a 2-year limited warranty from the date of purchase.

This 2 Years guarantee applies only to:

Urban Skinn® Lumo⁺: Premium Anti-Aging & Skin Tightening Handset

LED Eye Mask for Dark Circles & Wrinkles | Urban Skinn

Urban Skinn Dermalux Flex MD LED Light Therapy Device

LED Eye Massager

This 1 Year guarantee applies only to:

NuDerma Clinical High Frequency Wand

NuDerma Standard High Frequency Wand

NuDerma Professional High Frequency Wand

This warranty covers:

  • Manufacturing or electronic defects.
  • Internal faults not caused by misuse or damage.

It does not cover:

  • Accidental damage, misuse, negligence, or unauthorized modification.
  • Consumable items (gels, brush heads, pads, attachments).

If a fault occurs within the warranty period, contact support@urbanskinn.com.
Our team will guide you through troubleshooting and, if required, issue a replacement unit.

The warranty period begins on the original purchase date and does not reset with a replacement device.

4. Fair Use Policy

To maintain fairness for all customers, Urban Skinn reserves the right to limit or refuse refunds for:

  • Repeated or excessive return requests.
  • Signs of misuse, damage, or fraud.
  • Products returned do not match the original order.

Accounts showing an unusual return pattern may be reviewed or temporarily restricted from future guarantees.

5. Damaged or Defective on Arrival (3-Day Rule)

If your product arrives damaged or defective, notify us within 3 days of delivery with clear photos and your order number.
We’ll arrange a replacement after verification.
Claims made after 3 days may not be accepted.

6. Refund Method & Processing

  • Refunds are issued only to the original payment method used at checkout.
  • Refunds are processed within 15 business days after the returned product passes inspection.
  • If payment was made through a limited-use method (e.g., expired card, closed account), Urban Skinn will issue a store credit equal to the refund value.

7. Responsibility & Returns Handling

Returned items remain your responsibility until received and inspected by Urban Skinn.
We recommend secure packaging and a tracked courier.
Urban Skinn is not responsible for loss or damage during transit.

All returns, inspections, and replacements are coordinated through support@urbanskinn.com.
The return address will be provided upon approval of your return request.

8. International Orders

Urban Skinn covers all duties and taxes on your delivery, so there are no hidden import fees when receiving your order. However, for any return shipments, the customer is responsible for shipping costs and any applicable duties or taxes.

9. Policy Updates

Urban Skinn reserves the right to amend this policy without prior notice to reflect changes in regulations or logistics.
All orders will follow the policy in effect at the time of purchase.